Name: Contact Us! Trainer's Manual: Call Center English Skills
Brand: Cambridge University Press
SKU: 3750398
Price: 27.95 NZD
Availability: InStock

Call Center English Skills

By Lockwood, Jane, McCarthy, Hayley

Rating

Format

Paperback, 64 pages

Published

United Kingdom, 31 March 2011

CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

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$27.95

Ships from UK Estimated delivery date: 11th Apr - 18th Apr from UK

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Product Description

EAN

9780521178587

ISBN

0521178584

Writer

Lockwood, Jane, McCarthy, Hayley

Publisher

Cambridge University Press

Dimensions

29 x 20.3 x 0.5 centimetres (0.19 kg)

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