Section 1: Background and Foundation
Chapter 1 Brief introduction to 1:1s and the science underlying
this book
Chapter 2 Why 1:1s
Section 2: Organization for 1:1s
Chapter 3 Messaging with team members
Chapter 4 1:1 Meeting Frequency and Cadences
Chapter 5 Logistics of 1:1s
Chapter 6 Agendas and who "owns" the meeting
Section 3: Carrying out 1:1s
Chapter 7 Key skills, behaviors, and mindsets to make 1:1s work
Chapter 8 Underlying keys to success
Chapter 9 Successfully conducting/participating in the 1:1: Manager
perspective
Chapter 10 Successfully conducting/participating the 1:1: Team
member perspective
Section 4: Post meeting
Chapter 11 Post meeting follow-up and tracking
Chapter 12 Evaluating and improving your 1:1s
Section 5: Special topics
Chapter 13 Managing meeting load to lessen meeting burnout and
fatigue
Chapter 14 Cross-cultural/gender/age differences in perspectives on
1:1s
Chapter 15 Adapting book content to 1:1s with peers
Chapter 16 Adapting book content to 1:1s with customers/clients
Chapter 17 References
Appendices
Appendix 1: Summary checklist of 1:1 key dos
Appendix 2: Summary checklist of 1:1 key don'ts
Appendix 3: How to effectively give feedback
Appendix 4: Keys to successful coaching/mentoring
Appendix 5: Conducting a career conversation
Appendix 6: Keys to taking notes efficiently while still being
present
Appendix 7: Techniques for diffusing anger/defensiveness
Appendix 8: Techniques for encouraging team members to share and
communicate candidly
Appendix 9: Sample agenda templates for different types of
meeting
Weekly 1:1
Peer-to-peer 1:1
Sales/customer 1:1
Debrief retrospective 1:1
Skip level 1:1
First 1:1 with a new employee
Dr. Steven G. Rogelberg, an organizational psychologist, holds the
title of Chancellor's Professor at UNC Charlotte for distinguished
national, international, and interdisciplinary contributions. He is
an award-winning teacher and recipient of the very prestigious
Humboldt Award for his research on meetings. His last book, The
Surprising Science of Meetings: How You Can Lead Your Team to Peak
Performance (Oxford) was recognized by the
Washington Post as the "#1 Leadership Book to Watch for". He and
the book were also featured on CBS This Morning, Freakonomics, HBR,
NPR, WSJ, and BBC World to name a few. Adam Grant has called Steven
the "world's leading expert
on how to fix meetings". He was the inaugural winner of the Society
for Industrial and Organizational Psychology (SIOP) Humanitarian
Award and just finished his term as President of SIOP, the largest
professional organization in the world for I-O psychology.
Steven Rogelberg knows more about how to improve meetings than
anyone on earth. If you've ever lamented that a meeting could've
been an email, this book is filled with data and practical advice
for making the time we spend together less miserable and more
worthwhile.
*Adam Grant, PhD, #1 New York Times bestselling author of Think
Again and Hidden Potential, and host of the TED podcast
WorkLife*
Starting, growing, and maintaining any business requires attracting
and nurturing good people. And one of the best — and also most
underutilized — tools in fostering talent is the 1:1 meeting. In
this highly practical book, meetings expert Steven Rogelberg shares
powerful science to inform and elevate these crucial interactions.
Read Glad We Met — you and your team will be glad you did!
*Arianna Huffington, Founder & CEO, Thrive Global*
The world's leading scholar of meetings unpacks the most important
meeting of all — direct conversations between managers and team
members. Rooted in deep research and replete with actionable
takeaways, this book will transform how — and why — you conduct
these essential encounters. Glad We Met is an urgent read for
anyone trying to find their footing on the modern workplace's new
terrain.
*Daniel H. Pink, #1 New York Times bestselling author of To Sell is
Human and Drive*
Steven Rogelberg is one of the most important leadership thinkers
writing today. This book is insightful and compelling. Rogelberg
reveals how the real work in leadership is done in conversations —
sense checking, creating engagement, and building trust.
*Dean Stamoulis, PhD, Managing Director, Russell Reynolds
Associates*
I learned so much from Glad We Met! One-on-one meetings will never
go out of style because they are the bedrock of relationships, and
I'm so glad Steven Rogelberg has compiled this authoritative guide
to how to do them best!
*Angela Duckworth, Rosa Lee and Egbert Chang Professor at the
University of Pennsylvania and author of #1 New York Times
bestseller, Grit: The Power of Passion and Perseverance*
One-on-one meetings between managers and direct reports can make or
break a team. Rogelberg shows, step by step, how to use these
meetings to enhance work satisfaction and productivity. This is a
very valuable book!
*Carol Dweck, PhD, Lewis and Virginia Eaton Professor of
Psychology, Stanford University; author of Mindset: The New
Psychology of Success*
The book is amazing! It's everything I never knew and I always
wanted to know about 1:1s! Whether you're just starting out as a
manager, or are a senior executive, a recent graduate, or have
decades of experience, Glad We Met is a must read.
*Adam Husein, Senior Vice President, Global Enterprise Data
Science, Analytics, and Social Intelligence, Warner Bros.
Discovery*
We extend our minds and enhance our intelligence by thinking in
concert with other people—and one of the best ways to do this is to
meet one on one. In Glad We Met, Steven Rogelberg makes a powerful
case for crafting our 1:1 meetings with more care and intention.
Drawing on decades of research, he provides a blueprint for making
such meetings effective and productive. This book is a must-read
for any manager who wants to lead a team to success.
*Annie Murphy Paul, author of the Washington Post bestseller The
Extended Mind: The Power of Thinking Outside the Brain*
You grow your people to grow your organization—a seedbed of that
growth is the 1:1 meeting. This frequently unprepared for, often
canceled, and seemingly inconsequential meeting can be, when
deliberately done, a valuable investment in people and one that
makes them feel genuinely seen. That's where Steven Rogelberg's
evidence-based, decades-in-the-making, action-oriented approach to
1:1s comes in. Every manager (and parent) should read this book
now. Your people and your organization will be glad you did.
*Whitney Johnson, CEO, Disruption Advisors, Top #10 Management
Thinker, Thinkers50, WSJ and USA Today bestselling author of Smart
Growth: How to Grow Your People to Grow Your Company*
It is clear that many if not most leaders struggle with carrying
out their 1:1 meetings. Making matters worse, leaders often have a
blind spot, with their perceptions of 1:1s being more positive than
what their directors have to say. To help rectify this situation
and promote the incredible potential of 1:1s, Steven Rogelberg
offers compelling and practical evidence-based guidance for 1-1
meetings worth everyone's time and effort. This is a must-read for
leaders, workers, and teammates around the globe.
*Alex Alonso, PhD, Chief Knowledge Officer, Society for Human
Resource Management (SHRM)*
If world leaders read this book and led 1:1 meetings with greater
collaboration and impact, the world would be more peaceful and
prosperous. Until then, you should read this book to improve your
own approach to management and leadership.
*Asheesh Advani, CEO, Junior Achievement Worldwide*
Glad We Met can fundamentally change and improve lives at work. It
brings a rich, robust, and surprising science to bear on a critical
leadership activity -- the 1:1 Meeting. All leaders should read
this book. All coaches should read this book.
*Matt Mochary, CEO Coach, CEO of Mochary Method Inc. and author of
bestselling book, The Great CEO Within: The Tactical Guide to
Company Building*
Based on extensive research, Steven Rogelberg discusses incredibly
well why effective 1:1 meetings lead to improved personnel
performance and happiness, and are critical to business success.
This superb book is for anyone who manages people, and for any
business that wants to succeed.
*Elizabeth F. Churchill, PhD, Senior Director, Google*
Glad We Met is a game changer for leaders of all levels. It casts a
bright light on the importance of the 1:1 meeting and how these
meetings impact both individuals and the overall team. It is a
delight to read, grounded in science and contains highly practical
tips and stories.
*Robin Cohen, PhD, Head of Talent Management Pharmaceuticals and
Enterprise R&D, Johnson & Johnson*
After reading this book, you will think differently about 1:1
meetings! Glad We Met provides highly compelling tools and
strategies to help you unlock the full potential of your 1:1
meetings to build stronger relationships, and ultimately create a
more human-centered workplace culture. This is a must read.
*Jennifer Fisher, Chief Well-being Officer, Delloitte & bestselling
author of Work Better Together: How to Cultivate Strong
Relationships to Maximize Well-Being and Boost Bottom Lines*
Glad We Met shows how 1:1s might be the most powerful way to build
trust and inspire individual performance and engagement, yet
arguably is the least developed tool in a People Leader's toolkit.
Dr. Rogelberg does a masterful job of conveying the art and science
of 1:1 meetings and equipping managers with a simple, pragmatic and
actionable playbook that they can implement immediately.
*Josh Greenwald, SVP, CHRO TIAA Retirement Solutions*
Rogelberg does an incredible job making the case that the 1:1
meeting should not be taken for granted by leaders. He provides
highly compelling evidence-based insights designed to made 1:1s
highly effective and positively impactful for all parties. No
matter what leadership level you are, you will be very glad you
read this book.
*Dave Burwick, CEO, The Boston Beer Company*
Humans have survived and thrived through the stories they tell and
the connections they make with each other about their lived
experience. At work and in life outside of work, small actions can
produce oversized impact. As Lao Tzu prophetically noted, 'Great
acts are made up of small deeds.' Professor Rogelberg poignantly
and persuasively reminds us that one of the most common practices
at work, one-on-one meetings, is precisely one of those 'small
deeds' that contribute to 'great acts.' This evidence-based book is
replete with actionable advice that can move one-on-one meetings
from the mundane to the fuel that can literally transform
individuals, teams, and organizations.
*David Altman, PhD, Chief Research & Innovation Officer, Center for
Creative Leadership*
A fantastic, enjoyable book, packed with unique evidence-based
insights. Glad We Met can absolutely elevate work life for both
leaders and teams. A must read!
*Tasha Eurich, PhD, New York Times bestselling author of Insight
and Bankable Leadership*
Glad We Met does for one-on-one meetings what The Surprising
Science of Meetings did for standups and work sessions. At last,
there is a research-backed but highly practical step-by-step guide
to make the most the time you have with your direct reports. As
Rogelberg keenly notes - the one-on-one meeting can be the
foundation of your relationship with your team members, but only if
done well. Glad We Met provides a roadmap on how to make these
meetings useful and fulfilling for leaders and team members,
alike.
*Stephanie Johnson, PhD, Professor and Director, Doerr Institute
for New Leaders and author of the WSJ bestseller, Inclusify: The
Power of Uniqueness and Belonging to Build Innovative Teams*
1:1s can make or break your team, your culture, and your company.
In this must-read guide for managers, Dr. Rogelberg explains the
evidence-based simple steps you can take to make sure every 1:1
makes you and your team better.
*Laszlo Bock, former CHRO of Google and founder of Humu and
Gretel.ai*
Refreshingly practical, this book is the definitive guide for
making meetings work- especially those all-important one-on-one
meetings with people who depend on you to perform and thrive.
Author Steven Rogelberg, the leading expert in the important and
understudied topic of meetings, offers actionable advice that will
make anyone a better manager.
*Amy Edmondson, PhD, Novartis Professor of Leadership and
Management, Harvard Business School and author of the bestseller,
The Fearless Organization*
With an approachable tone and loads of pragmatic tools and
templates, Steven Rogelberg's new book on that most ubiquitous
meeting type, 1:1's, is essential reading. As with his prior book
on meetings, this is well-researched and grounded in solid science,
but still accessible and relevant. While written to managers, this
book is also useful for those who actually own those meetings - the
team member.
*Alexis Fink, PhD, Vice President, People Analytics and Workforce
Strategy, Meta and President-Elect of the Society for Industrial
and Organizational Psychology*
In this era of global uncertainty, conflict, massive change,
technological advances, disengaged workers, burnout, and a complete
reimagination of the role work plays in our lives, Steven's book is
a timely reminder of the core responsibility of a manager...to
connect an employee to the mission and purpose of the organization,
understand their role in the organization's success, to support
them to deliver superior work that drives business results and to
unleash their inner greatness. While the setting, frequency or
length may vary, it starts with a caring, empathetic manager who
sends powerful messages about support, inclusion, performance, and
excellence during thoughtful, planned meetings and about becoming
the best at the job at hand and preparing for career advancements
ahead. This book is a must-read roadmap for managers to
successfully take employees on that journey.
*Rebecca L Ray, Executive Vice President, Human Capital, The
Conference Board*
So many of us miss the opportunity to use 1-1 meetings as the
powerful tool they are. Thankfully, Steven Rogelberg has created
the definitive guide to leading radically useful 1-1s that can
build relationships and transform your connections with colleagues,
team members, and your own manager.
*Dorie Clark, Wall Street Journal bestselling author of The Long
Game and executive education faculty, Duke University Fuqua School
of Business*
Glad We Met is an incredibly exciting and rare work that sheds a
bright light on a critical work activity too often taken for
granted - the 1:1 Meeting. Its evidence-based insights are highly
compelling and can be leveraged to truly change the work lives of
your team and by doing so promote success for you and your
organization. This is a must read.
*Robert Pasin, CEO, Radio Flyer*
Glad We Met may be one of the most helpful, valuable, practical,
and grounded leadership books of the year. It is insightful and a
joy to read. More importantly, it is useable. Rogelberg leverages
cutting edge science to guide leaders to make 1:1 meetings truly
work to promote employee and leader thriving.
*Peter Bregman, CEO Bregman Partners and bestselling author of 18
Minutes and Leading with Emotional Courage*
My introduction to Steven was catalyzing. He packed practical,
science-based wisdom into an engaging 1-hour keynote based on his
excellent book, Glad We Met. Through Steven, we've taught my
company, and now our clients, that your success in a 1:1 is equal
to your success as a leader. 1:1's are the stage upon which you
solve your complex work problems as well as where you set your
leadership brand, and create a psychologically safe environment to
connect, coach, develop, retain talent, and combat burnout.
*Tacy M. Byham, PhD, Chief Executive Officer, DDI and co-author of
Your First Leadership Job*
Are you looking for a way to truly connect with your team and help
them achieve their highest potential? Look no further than Glad We
Met. In this book, Dr. Rogelberg offers a unique perspective on how
stewardship of time and talent through effective one-on-ones
nurture professional growth and lead to meeting high and
hard-to-achieve goals.
*Aldo Zanoni, CEO of Riva International and Co-Founder of Kairos -
Software for Meetings in a Hybrid World*
This highly compelling book provides a very practical and research
driven blueprint for how to go about achieving effective 1:1s. And
guess what - that value is in the eyes of the recipient, not those
of the manager. Managers are there to support and to help their
directs be at their best. A great read for anyone wanting to know
how to best engage with those they work with, and by doing so,
reach new heights as a manager.
*Matthew Saxon, Chief People Officer, Zoom Video
Communications*
Are you looking for a way to truly connect with your team and help
them achieve their highest potential? Look no further than Glad We
Met. In this book, Dr. Rogelberg offers a unique perspective on how
stewardship of time and talent through effective one-on-ones
nurture professional growth and lead to meeting high and
hard-to-achieve goals.
*Aldo Zanoni, CEO of Riva International and Co-Founder of
Kairos-Software for Meetings in a Hybrid World*
Glad We Met explains the entire process of a good one-on-one, from
preparation to the meeting itself and the follow-up...This book is
an easy read, with many tables, charts, and tools to help readers
complete the process. It also gives some good examples of how a
conversation might go and how to define needs. Everyone who has
one-on-one meetings-which is almost everyone-should read this book,
if not have a copy to look at immediately.
*Choice*
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