Table of Contents

What's a Knowledge Worker, Anyways? How Knowledge Workers Differ, and the Difference It Makes Interventions, Measures, and Experiments in Knowledge Work Knowledge Work Processes Organizational Technology for Knowledge Workers Developing Individual Knowledge Worker Capabilities Investing in Knowledge Workers' Networks and Learning The Physical Work Environment and Knowledge Worker Performance Managing Knowledge Workers

About the Author

Thomas Davenport holds the President's Chair in Information Technology and Management at Babson College. He is Director of Research for Babson Executive Education, an Accenture Fellow, and author, coauthor, or editor of nine books, including Working Knowledge: How Organizations Manage What They Know (HBS Press, 1997).