How do Seller Ratings work?

A Seller Rating is a 1 to 5-star rating that is displayed next to the seller's name on Sell Yours listings.

When a seller fulfils an order, they must click the 'Sent' button on their Sold Items page to confirm that the item has been sent. The rating is based on the number of items that a seller has successfully confirmed as sent.

For example, if a seller ships 5 out of 5 orders, they will have a 5-star rating. If only 1 our of 5 orders are fulfilled, they will be given a 1-star rating.

If the seller has not sold any items, the message "No Rating Available" will be displayed.

If your seller rating falls below 3.5 stars, then we will disable your listings and you will not be able to sell.

• Learn about Sell Yours
• What do Sell Yours product conditions mean?
• What is the 'Ship to Australia' option?
• How will I be paid when the product sells?
• What is a screen name?
• Can I sell a product that's not in your catalogue?
• How do I find a product's barcode?
• I am based overseas. Can I still sell on Fishpond?
• Sell Yours rules and expectations
• Do I need to accept deliveries to PO Boxes?
• When will I be paid for my sales?
• Can I return a Sell Yours item?
• What happens after an item is sold?
• I haven’t sold anything in a while, will anything happen to my account?
• What can I sell via the Fishpond Sell Yours programme?
• Why didn't my bulk upload file process?
• What is the Sell Yours handling fee on the Payment History?
• How do I change or update my bank account number?
• How do I add or update multiple listings at once (bulk upload)?
• I'm adding tracking details to an order and it's asking for a URL. What does this mean?
• How do I delete multiple listings at once (bulk delete)?
• How can I view/edit/delete my listings?
• What is Fishpond's phone number?
• The Sell Yours item I purchased hasn't arrived. What do I do?
• Radiocommunications devices listing compliance
• Why can’t I list my DVD or Blu-Ray for sale?
• Troubleshooting: I can’t list an item for sale